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Market Basket announces new protocol

Staff Report
Published: 4/3/2020 5:06:15 PM
Modified: 4/3/2020 5:06:00 PM

To ensure a healthy and safe shopping experience for its customers and associates during the coronavirus pandemic, Market Basket announced it has established new store protocols, as of Thursday.

All Market Basket locations, including the one in Athol, will reduce the number of customers in the stores at any given time to support the public health goal of social distancing.

“We have been constantly refining our operations focused on the health and safety of our customers and associates,” said Joseph Schmidt, operations supervisor, in a prepared statement. “These changes reflect the wide range of input we have received on a daily basis — from our customers and our associates and from the governors and public health experts who describe the next several weeks as critical for the health of the residents in our region. It is important that our customers have a pleasant, safe and healthy experience in our stores.”

■The number of customers shopping at one time will be limited, based on the size of the store, in order to ensure that customers have personal space, can maintain social distancing and feel more comfortable.

■A single entrance and exit will be designated for customers’ use. (All fire safety measures will remain in place.)

■Upon entrance, each shopper will be greeted by an associate who will clean and sanitize a carriage for them.

“Our hardworking associates are committed to helping our customers during this challenging time,” Schmidt continued. “We firmly believe that with this newly refined approach we can make the grocery store experience better for all.”

Market Basket’s heightened disinfection program in response to coronavirus continues, focusing on high-touch surfaces including cash registers, counter tops, register belts, red baskets, shopping carriages, payment devices, touch pads, desks, door and drawer handles, phones and computers. Associates are required to practice good hygiene including washing their hands frequently. Social distancing is also in place.


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