Published: 9/10/2019 9:28:12 PM
Modified: 9/10/2019 9:28:06 PM

Dear PC Doctor:

I use Word. Lately, when I open a document, Word will let me see it and click the mouse but not create anything new or change anything I’ve already created. It says my copy of office 2019 is not activated. What the heck? I paid for it and I’ve been using it all along. What’s going on? Can this be fixed?

Thank you,


Dear Annoyed:

I agree; this is annoying! It’s a “known bug” with Microsoft Office 2019. It’s baffling that the Microsoft folks haven’t fixed it yet.

Here’s what you can do to start using your Word (and Publisher, Excel, PowerPoint, etc.) again: Open the app (Word). Look at the blue menu across the top. Click “File.” In the File menu, choose “Account.” In the box that opens, look towards the top, in the center. You’ll see a red warning indicating that your app is not activated. There should be a list of choices, one of which will be to activate the program via the internet. Choose that. Voila. Restart the app and you will be in business.

I hope this helps!

Until next time,

Happy computing!

Editor’s Note: Questions should be directed to PC Doctor, care of the Athol Public Library, or Athol Public Library, 568 Main St., Athol, Mass. 01331, or dropped off at the library.

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